ac363 Privacy Policy

This Privacy Policy ("Policy") applies to all users ("you" or "user") of the ac363 platform. When you use ac363's website, mobile version, or any other service, the terms of this Policy come into effect. This Policy describes what types of information we collect, why we collect it, how we use it, and how we keep it secure.

By continuing to use ac363's services, you will be considered to have given your full consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

1. Types of Information Collected

ac363 may collect the following types of information to operate its services smoothly and ensure the best experience for users:

1.1 Information You Provide

• Name, date of birth, and contact details (including email)
• Information provided when creating an account, such as username and password
• Copies of documents submitted for identity verification (national ID card or passport)
• Information required for financial transactions — such as bKash, Nagad, or Rocket numbers
• Contact information provided via support chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• User session data, login time, logout time, and activity history
• Information collected through cookies and similar tracking technologies
• Website navigation patterns and click data

1.3 Information Collected from Third Parties

In certain cases, ac363 may receive information through identity verification agencies or payment processors. The use of this third-party information is always limited to relevant and specific purposes.

2. Purposes of Information Use

ac363 uses your information only for legitimate and necessary purposes. The main purposes are listed below:

• Account Management: To create, verify, and maintain your account.
• Identity Verification: To prevent fraudulent activity and ensure a safe environment.
• Processing Financial Transactions: To complete deposit and withdrawal requests.
• Customer Support: To properly respond to your questions, complaints, or requests.
• Service Improvement: To analyse user experience and further improve the platform.
• Security Monitoring: To prevent unauthorised access and cyber threats.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify unusual gaming patterns and provide necessary support.

3. Cookies & Tracking Technologies

The ac363 website uses cookies and equivalent technologies that help improve your browsing experience. Cookies are small data files stored on your device.

3.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the website — maintaining login sessions, security tokens, etc.
• Functional Cookies: Remember your preferences such as language selection and display settings.
• Analytical Cookies: Monitor visit patterns and user behaviour to improve the service.

3.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the site.

4. Information Sharing & Third Parties

ac363 may share information with third parties only in strictly defined circumstances and only to the extent necessary. Those circumstances are described in detail below:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and bank transfer services to complete your financial transactions. This information is used solely for the purpose of completing transactions.

4.2 Technology Partners

Selected technology partners are worked with to maintain the platform's technical infrastructure. These partners are contractually bound to comply with ac363's privacy standards.

4.3 Legal Obligations

Information may need to be disclosed when required by a court order, a lawful request from an investigative authority, or applicable law. In such cases, ac363 does not provide any information beyond what is legally required.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such cases, users will be notified in advance and the standards of the existing policy will be maintained.

5. Information Security Measures

ac363 follows industry-standard technologies and practices to ensure the security of your information. Our security framework includes:

• SSL/TLS Encryption: All communication between your browser and our servers is conducted over encrypted connections.
• Secure Data Storage: Sensitive information is stored in encrypted form and only authorised personnel have access.
• Two-Factor Authentication: An additional layer of identity verification is in place to ensure account security.
• Regular Security Audits: Regular technical audits are conducted to identify potential vulnerabilities.
• Staff Training: All relevant staff receive regular training on data protection.

6. Data Retention Period

ac363 retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: Information is retained for the entire period the account remains active.
• Closed Accounts: Even after an account is closed, records of financial transactions and identity verification may be retained for a period determined by applicable law.
• Analytical Data: Aggregated (anonymised) analytical data may be retained for an extended period, but it is not personally identifiable.

After the specified period, your information is securely deleted or anonymised.

7. User Rights

As a user of ac363, you have the following rights regarding your own personal information:

7.1 Right of Access

You can find out at any time what information ac363 holds about you. To make this request, email [email protected].

7.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you have the right to request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note, however, that due to legal obligations some information may be required to be retained for a specified period.

7.4 Right to Object to Processing

You have the right to object to certain processing of your information, particularly in the case of direct marketing.

7.5 Data Portability

You have the right to request your information in a structured, commonly used, and machine-readable format.

8. Protection of Minors

ac363's services are for persons aged 21 and above only. We do not knowingly collect or process the personal information of any minor.

If we are informed that a minor has opened an account on our platform, we will immediately close that account and delete all associated information.

If parents believe their child is using this platform, please notify us immediately at [email protected].

9. Policy Changes & Updates

ac363 reviews this Privacy Policy from time to time and updates it as needed. If there are any significant changes to the Policy, you will be notified in the following ways:

• By displaying a notice on the main page of the website
• By sending a notification to your registered email
• Via a notification when you log in to the service

If you continue to use the service after the revised Policy takes effect, it will be assumed that you have accepted the new Policy. The "Last Updated" date at the top of this page always indicates the most recent version.

10. International Data Transfers

For operational purposes, your information may in some cases be processed or stored outside Bangladesh. In such cases we ensure that:

• The receiving party follows appropriate data protection standards.
• Data transfers are limited to necessary purposes only.
• Appropriate contractual safeguards are in place.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the website

Our privacy team is able to communicate with you in both Bengali and English. We aim to resolve all requests as quickly as possible.